Web returns policy
We can only accept returned shoes bought from this website. We can provide a refund or exchange, if the items are returned to us within 15 days of the date of purchase. The shoes need to be unworn and in their original box.
Returning items
Using the returns portal is very simple; Simply enter your order number and email address and follow the simple instructions to return your items with ease.
To begin your return follow these steps:
1) Open the Returns Portal.
2) Enter your Order Number and your email, which you will have received when you placed the original order
3) Select the item(s) you would like to return and the reason for returning.
4) Decide if you would like to exchange for another size, item or refund.
5) Choose your shipping method and download the shipping labels.
6) Drop it off at your nearest Drop Off Point or arrange a collection as per the instructions on the portal.
Once we receive and verify your returned items you will be refunded. If you do not hear from us within the allotted time please email us at hello@youngsoles.com
We do not accept responsibility for returned footwear lost in transit and we do not cover the cost of returning the shoes.
Store bought faulty returns policy
If you feel there is a fault with your shoes; please take them back to the store you purchased them from, together with a proof of purchase. Your receipt acts as your contract with that store. They can then examine the shoe to see if they deem it to be a manufacturer fault. If advised as such, they can then send it back to us for an internal inspection, at which point it is at retailer discretion as to whether they offer, exchange, credit note or refund. Each of our stockists has its own returns policy, so you will need to check this when making a purchase. If they do not feel it is a manufacturer fault, it is at their discretion.
If you have any questions or require further information, please notify our Customer Service Team sales@youngsoles.co.uk who will be able to help you.
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DELIVERY AND RETURNS
Web returns policy
We can only accept returned shoes bought from this website. We can provide a refund or exchange, if the items are returned to us within 15 days of the date of purchase. The shoes need to be unworn and in their original box.
Returning items
Using the returns portal is very simple; Simply enter your order number and email address and follow the simple instructions to return your items with ease.
To begin your return follow these steps:
1) Open the Returns Portal.
2) Enter your Order Number and your email, which you will have received when you placed the original order
3) Select the item(s) you would like to return and the reason for returning.
4) Decide if you would like to exchange for another size, item or refund.
5) Choose your shipping method and download the shipping labels.
6) Drop it off at your nearest Drop Off Point or arrange a collection as per the instructions on the portal.
Once we receive and verify your returned items you will be refunded. If you do not hear from us within the allotted time please email us at hello@youngsoles.com
We do not accept responsibility for returned footwear lost in transit and we do not cover the cost of returning the shoes.
Store bought faulty returns policy
If you feel there is a fault with your shoes; please take them back to the store you purchased them from, together with a proof of purchase. Your receipt acts as your contract with that store. They can then examine the shoe to see if they deem it to be a manufacturer fault. If advised as such, they can then send it back to us for an internal inspection, at which point it is at retailer discretion as to whether they offer, exchange, credit note or refund. Each of our stockists has its own returns policy, so you will need to check this when making a purchase. If they do not feel it is a manufacturer fault, it is at their discretion.
If you have any questions or require further information, please notify our Customer Service Team sales@youngsoles.co.uk who will be able to help you.
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